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Posted On: Wednesday, March 18, 2020
FLATTENING THE CURVE HOW WE ARE WORKING TO KEEP OUR STAFF, CUSTOMERS AND COMMUNITY SAFE, SECURE AND SOUND.
There is much uncertainty regarding Ontario’s most recent COVID-19 State of Emergency Declaration. We hope you are following the news of this public health concern closely, as we are. We understand the importance of acting quickly and responsibly to help minimize the spread of this virus in the communities that we live and work in.
Huronia Alarm & Fire Security Inc. (HAFS) has contingency plans in place for these types of situations. We assure you, that our contingency plans allow HAFS to continue to provide you with the same high level of service you have become accustomed to.
Because we own and operate our own TMA Five Diamond, ULC listed monitoring stations (located in Midland and Utterson, Ontario) we are wholly responsible for the staffing and operations of these locations. All of our client’s that subscribe to our monitoring services for their security, life and fire system needs are serviced and monitored by HAFS. We do not outsource this service. We ensure that we are operating 24 hours a day, 7 days a week with trained HAFS staff monitoring and keeping watch on your life and possessions.
If there is a need for any of our monitoring station staff to self-isolate, or in the event of contamination of one or both of our monitoring stations, please rest assured that part of our contingency plan makes provisions for these unique situations. Our staff are trained, ready to respond and we have the technology to work remotely should the need arise.
Our offices will be staffed according to our contingency plan and we will have a skeleton staff deployed as per the plan. We have policies and procedures in place to help ensure a healthy work environment for our office and monitoring station staff, sales teams, technicians and those that work in our warehouses.
We ask that, where possible, customers and suppliers please refrain from visiting our offices during this time of encouraged social distancing. As an added precaution we have closed all of our offices to the public at this time. Invoices can be paid online or by calling the numbers noted on your invoice. This practice will help to mitigate the spread of the virus to both our staff and customers.
As we receive ongoing updates from the provincial and federal government, as well as our colleagues with whom we share industry best practices, we will notify you should there be any changes that affect the delivery of our products and services. We will continue to review our procedures and alter them accordingly to ensure that we are doing what is in the best interests of our staff, customers and communities.
We remain hopeful that this situation is short lived.
Thank you to our staff and their families for helping us to adapt and respond quickly to change. We also thank our customers and community partners for your continued support of our locally owned and operated business.
If you have any questions, please let us know.
ROB THORBURN JR.
Chief Executive Officer
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